Return Policy

Return Policy for Threads of Love

We want you to be completely satisfied with your purchase from Threads of Love. If you’re not entirely happy, you have 15 days from the date of delivery to initiate a return.

Eligibility for Returns

To be eligible for a return, items must:

• Be in their original condition, unused, and with all tags attached.
• Be returned in the original packaging.

Note: Certain items, such as custom orders or final sale items, may not be eligible for return. Please check product details or contact us for confirmation.

Return Process

1. Contact Us: Email us at [Customer Service Email] with your order number and reason for the return within 15 days of receiving your item.
2. Pack Your Item: Securely pack the item in its original packaging.
3. Ship the Item: Ship the item to our provided address. Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

Refunds

Once we receive your return and inspect the item, we will notify you. If approved, your refund will be processed to your original payment method within 7-10 business days.

Exchanges

If you wish to exchange an item, please initiate a return for the original item and place a new order for the desired item.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery for assistance.

For any questions or further details, please reach out to us at [Customer Service Email].